Question:

I purchased the commercial version of your audio plugin this morning and installed it on a client’s site who uses quite a few audio files. One page in particular contains 10 different audio files. I’m having a problem “loading” the last three audio files in Google Chrome on both a mac and pc. All the audio files work great in IE, Safari, and Firefox. They actually work fine on the chrome mobile application too.

Is there a setting that I need to change to get all the files to load when the page loads in Chrome?

Answer:

The problem is because Chrome has a maximum connection limit of html5 audios.

To fix the problem, in step 3, Options tab, Advanced Options, enter the following text to the Advanced Options tab:

data-preloadaudio="false"

With this change, the player will only load the mp3 file when required, and it will fix the problem.