I upgraded to commercial version, but the free version watermark remains

Product:

All WonderPlugin Products

Question:

I purchased the commercial version and have received my membership login password. I downloaded the commercial version and followed the upgrade instructions as posted on your website, however, the free version watermark remains.

Answer:

Firstly, please goto the plugin menu Overview, check the title of the plugin. For commercial versions, it should say "WonderPlugin PLUGIN_NAME Commercial Version VERSION_NUMBER C".

If it still shows "Free Version", then it means your website is still running the free version. Please follow this tutorial to upgrade: https://www.wonderplugin.com/wordpress-tutorials/how-to-upgrade-to-wonderplugin-commercial-version/

If the title is correct, then it's normally a cache issue. There may be four caches that you need to clear.

1. Web server cache by your web hosts. Some web hosts will cache web files, for example, GoDaddy, WPEngine and DreamHost. Please contact your web hosting provider and ask them whether the web files are cached and how to clear the cache.

2. Website cache or JS minification/combination by your WordPress. If you have a cache plugin installed in your WordPress, for example, WP Super Cache, W3 Total Cache, empty the cache in the plugin. Some JavaScript minification/combination plugins will also cache JS files. If you are using one of these plugins, make sure you empty the cache or re-combine the JS files.

3. Your local web browser cache. Please clear caches of your web browser after you upgrade the plugin.

4. CDN sync. Some web hosting providers use CDN to deliver image and js files. In this case, you need to force to sync your content to all CDN servers. If you are using a CDN, please contact your web hosting provider for how to do this.

Search and replace when moving WordPress site

Product:

All WonderPlugin Products

Question:

I am moving my WordPress development site to production. I did a search and replace in the WordPress database, but the images in the carousel slider still link to the old domain.

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Add plugin js files to footer is not working

Product:

All WonderPlugin Products

Question:

In the plugin, settings menu, I checked the option "Add plugin js scripts to the footer", but the plugin js files are not added to the WordPress footer.

Answer:

The plugin is using WordPress hook wp_footer to print the plugin js scripts to the footer. wp_footer is one of the most essential theme hooks.

The problem is because your WordPress theme does not call the WordPress function wp_footer() and the hook is not enabled. Please contact your WordPress theme provider and ask for how to support the wp_footer hook.

For more details about wp_footer hook and wp_footer() function, please view: https://codex.wordpress.org/Plugin_API/Action_Reference/wp_footer and https://codex.wordpress.org/Function_Reference/wp_footer.

YouTube video stays on top of tabs on iPad

Product:

WonderPlugin Tabs Plugin

Question:

I have some tabs in my homepage. When I tried it on an iPad whenever I tried to switch between tabs the content from the previous tab stayed there no matter what I did.

Answer:

I checked your webpage. It's not all contents from previous tabs. It's just the YouTube video iframe always stays on the top.

Currently, your iframe video code is as following:

<iframe width="560" height="315" src="https://www.youtube.com/embed/_mMKNw_Mlxs" frameborder="0" allowfullscreen></iframe>

To fix the problem, please add ?wmode=transparent to the end of the YouTube URL. For example:

<iframe width="560" height="315" src="https://www.youtube.com/embed/_mMKNw_Mlxs?wmode=transparent" frameborder="0" allowfullscreen></iframe>

Add links to previous and next tabs

Product:

WonderPlugin Tabs Plugin

Question:

It would be useful to have shortcode links to use for "next tab" and
"previous tab".  These shortcodes would allow tab content to be added
or moved without the user having to generate new URL links.

Example problem:

Tab 1 content has a link at the bottom of the page for "More" which
opens tab 2.  Likewise at the bottom of tab 2 is a "Previous" link to
tab 1, and "More" link to tab 3, etc.  If the user removes tab 2 from
the set, they currently need to make new links on pages 1 and 3.  A
shortcode could recognize what tab it is on, and automatically adjust
for the adjacent tab's id.

Answer:

You can use the following HTML code to add a previous link and a next link:

<a href="JavaScript:wonderpluginTabsObjects.objects[0].switchPrev();">Goto Prevous</a>

<a href="JavaScript:wonderpluginTabsObjects.objects[0].switchNext();">Goto Next</a>

Since this is regular HTML code, you can also use a button to replace the text, for example:

<a href="JavaScript:wonderpluginTabsObjects.objects[0].switchPrev();"><button class="btn btn-success btn-small" type="button">Goto Previous</button></a>

<a href="JavaScript:wonderpluginTabsObjects.objects[0].switchNext();"><button class="btn btn-success btn-small" type="button">Goto Next</button></a>

You can view the online demo at:

https://www.wonderplugin.com/wordpress-tabs/?tabid=3

How to upgrade to a new version without losing existing work

This is a tutorial for how to upgrade the plugin to a new version manually. You can use this tutorial to upgrade a free or commercial version to its latest version.

There are two methods to upgrade the plugin to its latest version manually:

The First Method:

To upgrade to the latest version without losing your existing work, you can take the following steps:

  1. In your WordPress backend, goto the plugin menu Settings, make sure there is an option "Keep data when deleting the plugin" and the option is checked. The option is checked by default. This option is only available after certain versions. Do not use this method if there is not this option in your plugin. Please use the following second method instead.
  2. In your WordPress backend, goto the menu Plugins -> Installed Plugins, deactivate the plugin and delete it. When deleting the plugin, ignore the warning "Are you sure you wish to delete these files and data" and click the button "Yes, Delete these files and data". This is a standard warning from WordPress.
  3. Install the new version plugin zip file and activate it.
  4. Clear all possible caches:

    • If you have installed a WordPress js/css minify plugin or WordPress cache plugin for example, W3 Total Cache or WP Super Cache, empty all caches from the plugin.
    • Some of the web hosts, for example, GoDaddy, DreamHost, will also cache web files. You need to clear caches of the web hosting before testing. Please contact your web hosting provider and ask about how to clear caches.
    • Clear caches of your web browser before testing.

The Second Method:

If the first method does not work for you, you can use the following method:

  1. Unzip the new version .zip file at local hard disk.
  2. FTP/upload the unzipped folder to your WordPress web server, inside the folder wp-content/plugins/, and overwrite the existing folder with the same name. Please make sure you have overwritten the existing folder. When there is a folder name conflict, some ftp software or file manager will create a duplicated folder rather than overwriting the existing one. In this case, you can delete the existing folder first then upload the new version folder.
  3. Clear all possible caches:

    • If you have installed a WordPress js/css minify plugin or WordPress cache plugin for example, W3 Total Cache or WP Super Cache, empty all caches from the plugin.
    • Some of the web hosts, for example, GoDaddy, DreamHost, will also cache web files. You need to clear caches of the web hosting before testing. Please contact your web hosting provider and ask about how to clear caches.
    • Clear caches of your web browser before testing.