I upgraded to commercial version, but the free version watermark remains

Product:

All WonderPlugin Products

Question:

I purchased the commercial version and have received my membership login password. I downloaded the commercial version and followed the upgrade instructions as posted on your website, however, the free version watermark remains.

Answer:

Firstly, please goto the plugin menu Overview, check the title of the plugin. For commercial versions, it should say "WonderPlugin PLUGIN_NAME Commercial Version VERSION_NUMBER C".

If it still shows "Free Version", then it means your website is still running the free version. Please follow this tutorial to upgrade: https://www.wonderplugin.com/wordpress-tutorials/how-to-upgrade-to-wonderplugin-commercial-version/

If the title is correct, then it's normally a cache issue. There may be four caches that you need to clear.

1. Web server cache by your web hosts. Some web hosts will cache web files, for example, GoDaddy, WPEngine and DreamHost. Please contact your web hosting provider and ask them whether the web files are cached and how to clear the cache.

2. Website cache or JS minification/combination by your WordPress. If you have a cache plugin installed in your WordPress, for example, WP Super Cache, W3 Total Cache, empty the cache in the plugin. Some JavaScript minification/combination plugins will also cache JS files. If you are using one of these plugins, make sure you empty the cache or re-combine the JS files.

3. Your local web browser cache. Please clear caches of your web browser after you upgrade the plugin.

4. CDN sync. Some web hosting providers use CDN to deliver image and js files. In this case, you need to force to sync your content to all CDN servers. If you are using a CDN, please contact your web hosting provider for how to do this.

How to convert your video to HTML5 compatible

This tutorial will show you how to convert your video file to HTML5 compatible.

Convert to MP4 Format

MP4 format is supported by Chrome, Safari, Microsoft Edge, iPhone, iPad, Android and Flash. In this tutorial, we use the freeware Handbrake http://handbrake.fr/ to convert MP4 videos.

Step 1 - Download Handbrake

Handbrake http://handbrake.fr/ is an open source, GPL-licensed application for encoding MP4 video. It works on Windows, Linux and Mac.

Step 1 - Convert your video with Handbrake

HandBrake has a graphic interface which is straightforward and easy to use. In the main dialog, you can click Source button and choose a video file. On the right side, there is a list of Presets, you can choose the option "iPhone & iPad Touch".

Make sure you also check the option "Web Optimized". The option is also known as "Fast start" or "Progressive downloading". It places the container header at the start of the file, and allows your video to start playing while it's still downloading.

Click Start and wait for the encoding complete.

Convert Video to HTML5 compatible with Handbrake

Convert to WebM Format

Firefox and Opera do not support MP4. To play with HTML5 in Firefox and Opera, you need to provide an extra WebM video. To convert your video to Firefox compatible WebM format, you could use the free extension https://firefogg.org/.

How to Upgrade WonderPlugin Free or Lite Version to the Commercial Version Without Losing Existing Work

After you decide to upgrade to commercial version and have made the payment, your membership account will be automatically created and your login information will be sent to your email address in minutes.

You can then log in the Membership Area and download the commercial version.

There are two methods to upgrade the free or lite version to its commercial version.

The First Method:

To upgrade to the commercial or new version without losing your existing work, you can take the following steps:

  1. In your WordPress backend, goto the plugin menu Settings, make sure there is an option "Keep data when deleting the plugin" and the option is checked. The option is checked by default. This option is only available after certain versions. Do not use this method if there is not this option in your plugin. Please use the following second method instead.
  2. In your WordPress backend, goto the menu Plugins -> Installed Plugins, deactivate the plugin and delete it. When deleting the plugin, ignore the warning "Are you sure you wish to delete these files and data" and click the button "Yes, Delete these files and data". This is a standard warning from WordPress.
  3. Install the commercial version plugin zip file and activate it.
  4. Clear all possible caches:

    • If you have installed a WordPress js/css minify plugin or WordPress cache plugin for example, W3 Total Cache or WP Super Cache, empty all caches from the plugin.
    • Some of the web hosts, for example, GoDaddy, DreamHost, will also cache web files. You need to clear caches of the web hosting before testing. Please contact your web hosting provider and ask about how to clear caches.
    • Clear caches of your web browser before testing.

The Second Method:

If the first method does not work for you, you can use the following method:

  1. Unzip the commercial version .zip file at local hard disk.
  2. FTP/upload the unzipped folder to your WordPress web server, inside the folder wp-content/plugins/, and overwrite the existing folder with the same name. Please make sure you have overwritten the existing folder. When there is a folder name conflict, some ftp software or file manager will create a duplicated folder rather than overwriting the existing one. In this case, you can delete the existing folder first then upload the commercial version folder.
  3. Clear all possible caches:

    • If you have installed a WordPress js/css minify plugin or WordPress cache plugin for example, W3 Total Cache or WP Super Cache, empty all caches from the plugin.
    • Some of the web hosts, for example, GoDaddy, DreamHost, will also cache web files. You need to clear caches of the web hosting before testing. Please contact your web hosting provider and ask about how to clear caches.
    • Clear caches of your web browser before testing.